Returns & Guarantee

Everything you need to know about returns and product guarantees

Simple Returns

Within 14 days of receipt, you can return your goods to us at your own expense by following a simple, quick and risk-free process. Items must be returned in their entirety, in their original packaging and in an unused and undamaged state.

All refunds are issued promptly – no later than 14 days after receipt and inspection of the goods. Additional costs, such as the cost of express shipping, will not be refunded.

Further legal information can be found in the Cancellation Policy.

How It Works:   

  1. Submit a return request
    Fill out the cancellation form and send it to us by post, fax or e-mail.
  2. Receive returns instructions
    Once receive your return request, we will send you an e-mail with additional returns instructions as soon as possible.
  3. Package the goods
    Simply package up the goods that you wish to return, ensuring that they will be adequately protected in transit.  
  4. Send the parcel on its way
    Send the parcel back to us at your own expense within 14 days.
    DSV Solutions GmbH
    TMH Lager / Tor 210
    Einsteinallee 12
    77933 Lahr / Black Forest
  5. Receive your refund
    Once the goods have received, inspected and approved for a refund, you will be reimbursed promptly – within 14 days at the latest.

Refunds On Services:  

In the case of refunds for services, you have the right to cancel the contract within 14 days, without stating a reason. To ensure that the cancellation process runs quickly and smoothly, please use our cancellation form.

Please note: If the services have already been performed by us during the cancellation period, we have the right to bill for an appropriate proportion of the cost, based on the date of cancellation and the overall cost of the services outlined in the contract.


The statutory guarantee period of 24 months begins on the original date of purchase.

If you experience technical problems during the guarantee period, please contact our support team.

To help speed up and simplify the way that problems are dealt with, please make sure you have the serial number of the defective product to hand. This can usually be found on a sticker in or on the charging station, or on your delivery note.