Technical Sales & Support Manager (m/f/d) (bidirectional) Charging
jobs.schedule.Full-time
jobs.employmentType.Permanent employee
München
Why The Mobility House?
- Help shape our vision of an emission-free energy and mobility future
- High levelof responsibility and rapid development in a growing and innovative company
- Open, diverse & international team
- Flexible working hours andadditional vacation days
- Mobile working from home and 20 days in other European countries
- Choice between the latest Apple and Dell IT equipment
- Subsidy for Deutschlandticket job
- Wellpass membership
- Lease of your preferred car and bike via FINN or Job Rad
- Modern office with good public transport connections
- And much more!
What you do
- Own the management of technical sales & support across all phases of acquisition, offering, DSO application, installation, commissioning and ongoing operation of Bidi-charging solutions.
- Actively manage the operative interfaces with customers and partners and internal teams (further support level) along relevant technical touchpoints of the B2C customer journey.
- Develop efficient and further optimize processes e.g. support-ticketing, order processing with partners depending on the performance spectrum of our partners and the respective sales-channels.
- Ensure compliance of partners with quality criteria (e.g. tracking of defined KPI on response times, documentation).
- You and your colleagues will be in daily contact with end customers and implementation partners as their primary point of contact. So, providing knowledge-based and efficient customer solutions is key, e.g. remotely via diagnostics, configuration, further guidance and if needed initiate onsite service.
- Guiding and training of team members is essential to ensure delivery
- Support the Charging team across additional charging infrastructure products, handle customer support including complaints and claims, and drive further process optimization within the Charging business unit.
Who you are
- Successfully completed university degree, preferably in Engineering or Business & Engineering, any energy-related field or several years of professional experience in electrical installation
- At least 3 years in charging and/or energy — ideally in the context of customer and technical support
- Experience with third-party hardware, ideally EV charging stations or energy management systems.
- Strong communication and relevant technical skills
- The ability to keep the big picture in focus while balancing competing priorities.
- A hands-on, proactive mindset and the ability to work independently.
- Fluency in German & English
Job Application
Are you a good fit for us?
Diversity enriches our team and makes us stronger. Regardless of origin, gender, age, sexual orientation, religion, or any disability – everyone is welcome here! We look forward to receiving your application and achieving great things together.
Your contact person
Vanessa
[email protected]