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Privacy Policy

Your privacy is important to us. Find out how we collect and manage your personal data.

Version 2 – Last Revised: April 10, 2025 

 

The Mobility House LLC and The Mobility House GmbH (“The Mobility House”) are committed to protecting your privacy. This Privacy Policy describes our practices regarding the collection, use, and disclosure of Personal Data (as defined below) from users of our US website, located at https://www.mobilityhouse.com/usa_en/ (the “Site“), the ChargePilot software platform, and the data, text, reports, templates, agreements and other materials made available or enabled via the Site and ChargePilot (collectively, the “Services). 


1. Contacting The Mobility House with Questions or to Report Violations 

For any questions regarding this Privacy Policy, concerns about data collection and processing practices, or to report security violations, please contact us: 

The Mobility House, LLC 
Attn: Gregor Hintler 
545 Harbor Blvd 
Belmont, CA 94002-4040 
Phone: (650) 232-4040 
Email: [email protected] 

If you are in the EU: 

The Mobility House GmbH 
St.-Cajetan-Str. 43, 81669 
Munich, Germany 
Phone: +49 89 4161 430 10 
Email: [email protected]   


2. Scope of This Privacy Policy 

This Privacy Policy applies to: 

  • Users of The Mobility House’s ChargePilot platform and services 
  • Customers using our software and/or hardware solutions for EV charging and energy management 

 

This Privacy Policy does not apply to third-party sites or services linked to our Site or ChargePilot that we do not own or control. 

A Note About Children: 

We do not intentionally gather Personal Data from visitors to the Site who are under the age of 18. If a child under 18 submits Personal Data to The Mobility House and we learn that the Personal Data is the information of a child under 18, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Data from a child under 18, please contact us at [email protected]. 

For Users in Canada: 

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), we may collect user activity data with implied consent when it aligns with reasonable expectations as defined in PIPEDA.  However, explicit consent will always be requested when required, including in cases involving sensitive information or where consent cannot be reasonably implied. 

Personal information collected from users in Canada may be transferred to and processed in countries outside of Canada, including the United States and European Union member states, where privacy laws may differ. We take appropriate safeguards to ensure your data remains protected. 

For Users in the Province of Quebec: 

In compliance with Law 25, explicit consent will always be requested for the collection, use, or disclosure of personal information. Users also have the right to access, correct, and in certain cases, request the deletion of their personal information. 

If you have any questions or concerns about how your personal information is handled, you may contact the person responsible for personal information and data protection at [email protected]. In the event of a privacy breach that poses a risk of serious harm, we will notify affected individuals and the appropriate regulations authority in accordance with Quebec law. 

 

3. Types of Data We Collect 

Personal Data 

 “Personal Data” includes information that identifies you as an individual or relates to an identifiable person. We collect the following types of Personal Data: 

  • Website Users: Name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. 

 

  • ChargePilot Users: Account details, energy consumption data, charger ID, vehicle charge history, location data (e.g., charger or vehicle location), and other usage data. 

 

  • EVSE Owners and Operators: Site location, geolocation data, network connectivity status, real-time charging and discharging data, utility account information, and participation in EV programs. 

We may use location or geolocation data to: 

  • Provide location-based services (e.g., showing nearby chargers) 
  • Optimize energy management functions based on site or fleet location 
  • Monitor usage patterns and grid participation at specific sites 
  • Ensure compliance with regional or utility-specific EV programs 

Where required by applicable privacy laws (such as Law 25 in Quebec, or the California Consumer Privacy Act/CPRA), we will request explicit consent before collecting or using precise location data. 

Anonymous Data 

 “Anonymous Data” means data that is not associated with or linked to your Personal Data. Anonymous Data does not, by itself, permit the identification of individual persons.  


4. How We Collect Your Data 

We collect Personal Data in several ways: 

Directly From You 

When you submit an inquiry, register for ChargePilot, or provide information through online forms. 

If you provide us feedback, post an event or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the form, in order to send you a reply. 

We may also collect Personal Data at other points in The Mobility House Site that states that Personal Data is being collected. 

Automatically via Technology 

Data is collected through cookies, log files, server tracking, and ChargePilot. 

Information Collected by Our Servers. To make our The Mobility House Site more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP“) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit. 

Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer The Mobility House Site, track users’ movements around The Mobility House Site, and to gather demographic information about our user base. For example, some of the information may be collected so that when you visit The Mobility House Site, it will recognize you and the information could then be used to provide information appropriate to your interests. Except as noted in this Privacy Policy, we do not link this automatically collected data to Personal Data. 

Cookies. Like many online services, we use cookies to collect information. “Cookies” are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. Cookies are then sent back to the originating site on each subsequent visit, or to another site that recognizes those cookies. You can find out more information about cookies at http://www.allaboutcookies.org/. Cookies are widely used in order to make sites work, or to work more efficiently, as well as to provide information to the owners of the platform. We use cookies to enhance the online experience of our visitors and to better understand how our site is used. Cookies may tell us, for example, whether you have visited our site before or whether you are a new visitor. This type of information is collected to make The Mobility House Site more useful to you. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on The Mobility House Site. The Mobility House Site uses the following types of cookies: 

Cookies Necessary for Essential Purposes. These cookies are essential to provide you with services available through our site and to use some of its features.  

Analytics Cookies. These cookies are used to collect information about how visitors use our site. The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our site, the sites that referred them to our site and the pages that they visited on our site. We use this information to help operate our site more efficiently, to gather broad demographic information and to monitor the level of activity on our site. 

Performance Cookies. These cookies collect information about how visitors use the site, so that we can analyze traffic and understand how our site is performing, including Google Analytics, on which see more below. 

Functionality Cookies. These cookies allow our site to remember choices you make and provide enhanced, more personal features. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.  

Social Media Cookies. These cookies are used when you share information using a social media sharing button or “like” button on our sites or you link your account or engage with our content on or through a social networking site such as Facebook, Twitter or Google+. The social network will record that you have done this. This information may be linked to targeting/ advertising activities. 

Do Not Track Browser Setting. We do not currently respond to “do not track” signals from web browsers. 

Pixel Tags. We may use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to our users’ Personal Data. 

Collection of Data by Advertisers. We do not use third parties to serve ads on the Site or collect personally identifiable information about your online activities over time and across different websites. 

Google Analytics. We use Google Analytics to help analyze how users use The Mobility House Site. Google Analytics uses Cookies to collect information such as how often users visit The Mobility House Site, what pages they visit, and what other sites they used prior to coming to The Mobility House Site. We use the information we get from Google Analytics only to improve The Mobility House Site. Google Analytics collects only the IP address assigned to you on the date you visit The Mobility House Site, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your Personal Data. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit The Mobility House Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to The Mobility House Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.  

ChargePilot. ChargePilot collects and processes data to improve user interactions with our dashboard as well as electric vehicle (EV) charging management and energy optimization. This includes account details, energy consumption data, charger IDs, vehicle charge history, and other usage metrics necessary for monitoring performance and efficiency. Additionally, ChargePilot may utilize third-party tools such as Hotjar and Appcues to analyze user interactions and improve the platform’s functionality. These services may collect user behavior insights, system usage patterns, and engagement metrics. For more information on how these tools handle personal data, please refer to their respective privacy policies: Hotjar Privacy Policy and Appcues Privacy Policy.  

From Third-Party Integrations. If ChargePilot is connected to a utility program, fleet management software, or other service provider, we may receive relevant data. This data may include elements that ChargePilot is not able to collect such as EV data, facility or home energy data, meter-level data, etc. We expect that our third-party partners receive the appropriate level of consent from you before sharing this data with The Mobility House. 


5. Use of Your Personal Data 

General Use 

In general, Personal Data you submit to us is used to respond to requests that you make.  

We use your Personal Data from The Mobility House Site in the following ways: 

  • to provide improved administration of The Mobility House Site; 
  • to improve the quality of experience when you interact with The Mobility House Site; 
  • to send you follow-up communications when you contact us via e-mail, submit feedback, or post an event; and 
  • to send you administrative e-mail notifications, such as updates regarding The Mobility House Site, security, or support and maintenance advisories. 

We use your Personal Data from ChargePilot in the following ways: 

  • Improve ChargePilot functionality and support; 
  • Monitor system health, prevent unauthorized access, and meet regulatory reporting obligations; 
  • Analyze charging trends, system efficiency, and EV grid integration;  
  • Send system updates, respond to inquiries, and provide customer support;  
  • Evaluate whether you would be a good candidate for an EV program in your area; and 
  • Notify you about changes to our Services. 

Creation of Anonymous Data 

We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of, and improve navigation on, The Mobility House Site.  

We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion. 

Transfer of Data 

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. 

If you are located outside United States or Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. 

The Mobility House will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. 


6. Data Sharing and Disclosure 

We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.  

We do not sell your Personal Data to third parties. We do not share your Personal Data with advertisers, data brokers, or any unrelated third parties in exchange for money or other valuable consideration.  

Third Party Service Providers 

We may share your Personal Data with third party service providers to: provide you with The Mobility House Materials; to conduct quality assurance testing; to provide technical support; and/or to provide other services to The Mobility House. These third-party service providers are required not to use your Personal Data other than to provide the services requested by The Mobility House. 

Program Administrators and Utilities 

If ChargePilot is used as part of an EV program, we may share Personal Data with program facilitators, utilities, and partners as part of the program requirements.  If we need to share more than Personal Data, such as utility-related information like meter information, we will request your consent to participate in the program before enrolling you. Some examples by which we will request your consent include email, program terms and conditions, or an agreement with the program facilitator.  

Corporate Restructuring 

We may share some or all your Personal Data with entities within our group of companies. We may also share some or all your Personal Data in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Data may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Data collected by us and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy. 

Other Disclosures 

Regardless of any choices you make regarding your Personal Data (as described in Section 9 below), The Mobility House may disclose Personal Data if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on The Mobility House; (c) to protect or defend the rights or property of The Mobility House or users of The Mobility House Site; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use. =


7. Third Party Websites 

The Mobility House Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect Personal Data or Anonymous Data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your Personal Data after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites. 


8. Data Retention and Security 

We retain Personal Data for as long as necessary to provide services and comply with legal obligations. Security measures include: 

  • Encryption of sensitive data 
  • Access controls and authentication 
  • Regular security audits 

Users may request data deletion, subject to regulatory requirements. 


9. Your Rights and Choices 

You have several choices regarding the use of information on The Mobility House Site:  

Email Communications 

We may periodically send you free newsletters and promotional e-mails if you have indicated that you would like us to do so. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information above). Despite your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy. 

Cookies 

If you decide at any time that you no longer wish to accept Cookies from The Mobility House Site for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions, or all functionality, of The Mobility House Site. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided above. 


10. Changing or Deleting Your Personal Data 

Personal Data submitted for document generation is deleted daily by an automated process. Personal Data submitted for other purposes will be retained for such period as may be required to fulfil the purposes set out in this Privacy Policy, or such other period as may be required by law. You may request deletion of your Personal Data by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required by law to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database but may remain in our archives. Changes to This Privacy Policy 

This Privacy Policy may be updated from time to time. We will notify users of significant changes by posting the new Privacy Policy at https://www.mobilityhouse.com/usa_en/privacy-policy. We will also change the “Last Updated” date above.  

We recommend reviewing this Privacy Policy regularly to stay informed of any changes.