ChargePilot FAQs

First you need a charging station that is compatible with both your electric vehicle and ChargePilot. You can find a list of all compatible charging stations here. Your charging station will be installed by a qualified electrician. Please note that all charging stations must be connected to the Smart Charging Controller via LAN cable.

ChargePilot, the Charging and Energy Management system from The Mobility House, is controlled by our local Smart Charging Controller. This requires a 230-V mains connection and an Internet connection. The Internet connection can be established via either an ethernet cable or an LTE stick. You can find out how this works under "How can I establish an Internet connection to the Smart Charging Controller?" The standard package includes all the necessary components to set up and control up to 15 charging stations. You will receive a detailed description on installation when you order ChargePilot. We would be happy to give you more information in person or by telephone.

ChargePilot, the Charging & Energy Management system from The Mobility House, can control charging stations made by various manufacturers. Here is a list of all the charging stations that are compatible with our system. The list is still growing, so the system is becoming more and more manufacturer-independent.

The important thing is that all charging stations have a LAN connection so that they can be connected to the Smart Charging Controller. The Smart Charging Controller itself requires a power connection and an Internet connection.

Yes. An unlimited number of charging stations can be added to the system at a later date.

Currently, we can provide you with an Excel file with the energy consumption per RFID card or user per month.

We are working tirelessly on a legally compliant solution for automatic invoicing to make charging even more convenient for you.

For configuration and functions such as monitoring, remote maintenance and the integration of other services, ChargePilot requires a stable Internet connection to exchange data with the corresponding backend. Please review the steps for Internet setup options in advance:  

1. Are there different types of networks on site? In addition to the normal company network, there is usually another, less protected parallel network (often called the guest network) which generally allows contact to external services without the need for major modifications.
2. Check and see if the selected network allows continuous external communication. The following ports in the network must support an outgoing connection:

    53 UDP     (DNS name resolution)

   123 UDP     (NTP time synchronisation)

   443 TCP      (https)

   5671 TCP      (messagebroker)

   9001 TCP      (websocket connection to TMH Backend)

3. If this connection is not possible, you can set up a connection via a separate GSM connection if the site has suitable connection quality and bandwidth. We are happy to offer you this option separately. ChargePilot cannot be set up without an Internet connection.

Yes. ChargePilot, the Charging and Energy Management system from The Mobility House, ensures that the maximum configured power capacity is not exceeded. The system either reduces the charging power per electric vehicle incrementally or makes sure that the charging processes are carried out staggered over time. This is how we ensure efficient, reliable charging operations and provide the greatest convenience when charging.

Charging times are hard to predict at sites with several charging stations. For that reason, The Mobility House always recommends smart planning for your charging solution. Only then will your mobility needs be optimally satisfied. We would be happy to work with you to develop an individualised concept for an efficient, sustainable charging solution.

You can monitor all charging processes and view the status of individual charging stations in the ChargePilot user interface.

Depending on how the charging station is configured during installation, it can be used with or without RFID authentication. These settings can also be modified at a later date.

Yes, you can prioritise the corresponding charging station in the ChargePilot user interface so that the vehicle is charged first. 

Prioritisation means that a charging station is given preference over the others in terms of power distribution. That way, the vehicle at the prioritised charging station is charged first and with the maximum charging power available. Please note that prioritising too many charging stations nullifies the desired effect.

Yes. You have two options for this. You can either give your guests dedicated RFID cards during their stay, or during installation you can specify one or more charging stations to allow charging without authentication.

CO2 Savings = C02 generated by conventional car  -  CO2 generated by EV

CO2 Calculation Reference:

Mercedes V-Klasse Conventional Vito 330g/km = 0,33kg/km

Strom-mix CO2 emission equals 489g/kWh = 0,49kg/kWh

Mercedes V-Klasse E-Vito range efficiency: 0,27 kWh/km

 

 

This could be caused by any number of things: 

Cable not plugged in properly – Unplug the charging cable from the electric vehicle and, if possible, from the charging station and then plug back in again.

Electric vehicle not authenticated – Have you held your RFID card up to the card reader on the charging station? Charging stations with displays will show you whether or not authentication is necessary. If it still does not work, please try another RFID card. Failing that, please contact our The Mobility House customer service hotline (+49 89215 38 054, Mon-Fri, 8 AM to 6 PM (CET)).

Electric vehicle is waiting in the queue – Your electric vehicle may be waiting in the queue, because there is currently not enough charging power for all the electric vehicles in your fleet. As soon as there is enough power for your electric vehicle, it will start charging. If this is the case, you will be able to see so in the ChargePilot user interface.

There are several possible causes for this:

• Electric vehicle is waiting in the queue – Your electric car has been waiting in the queue, and there is not yet enough charging power available to charge your electric car.
• Electric vehicle has not been authenticated – The charging process first has to be authenticated with an RFID card. If this is not done, the charging process will not start.

The charging cable is locked at both ends as standard. To release it, you have to unlock the plug in the electric vehicle with a key. If that does not help, there could be a problem with the charging station or with the electric vehicle.

You can order a new RFID card or RFID chip from The Mobility House any time.

Test your RFID chip on another free charging station. If the chip is also not recognised by this station, please contact The Mobility House customer services (+49 89 215 38 054, Mon-Fri, 8 AM to 6 PM (CET)).

• Disconnect the power from the charging station and reconnect it
• Disconnect the LAN cable between the controller and the charging station and reconnect it

If the charging station is still out of order after trying these steps, please contact our customer service team (+49 89 215 38 054, Mon-Fri, 8 AM to 6 PM (CET)). Please note that only authorised persons are permitted to perform these two steps.